Refund policy
# Returns, Refunds & Right of Withdrawal — VMSS
*Last updated: June 2026*
This policy applies to purchases made on vmss.co.uk. It covers your statutory
cancellation rights as a consumer in the UK or EU, our returns process, and
product-specific conditions for headlights and carbon fibre parts. Nothing in
this policy limits your statutory rights.
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## 1. Delivery times
Because many of our products are produced in limited runs or to order,
delivery times vary by product type:
- **Headlights (e.g. V3 IKON series):** typically 7–14 days, up to a maximum
of 20 days.
- **Lightweight carbon fibre parts** (e.g. trims, spoilers, diffusers):
typically 7–14 days.
- **Large carbon fibre items** (e.g. bonnets, boot lids, wide-body
components): produced to order, typically **35–45 days**. The estimated
delivery window is shown on the product page and you accept it when placing
your order.
If we cannot deliver within the stated window, we will contact you with the
option of a revised date or a full refund.
## 2. Your 14-day right to cancel (UK and EU consumers)
If you are a consumer in the United Kingdom or the European Union, you may
cancel your order for any reason within **14 days of the day you (or someone
you nominate) receive the goods**. For orders delivered in multiple
shipments, the period runs from receipt of the last item.
Returns can be submitted at VMSS.co.uk/pages/withdraw
To exercise this right you must tell us before the 14 days expire. You can:
- Use our online withdrawal function: **[Withdraw from contract here](/pages/withdraw)**
— you will receive an immediate confirmation with a reference number; or
- Email us at **[returns@vmss.co.uk](mailto:returns@vmss.co.uk)** with a clear statement that you wish to
cancel, including your name, order number and email address; or
- Use the model cancellation form in Section 9 below.
You then have **14 days from notifying us** to send the goods back.
### Refunds
- We will refund the full price of the goods plus standard outbound delivery
(we are not required to refund premium/express delivery upgrades).
- The refund is made within **14 days** of you telling us you are
cancelling — but we may withhold it until we have received the goods back
**or** you have supplied evidence of having sent them (e.g. a postage
receipt or tracking number), whichever is earlier.
- Refunds are made to the original payment method at no fee.
### Return shipping costs
**You bear the direct cost of returning the goods.** For large carbon items
this can be significant given their size — we recommend obtaining a courier
quote before purchase if this matters to you. We can arrange collection at
your request and deduct the actual cost from your refund.
Restocking
A 10% Fee will be charged for restocking if you decide to return the goods.
### Condition of returned goods and deductions
You may inspect the goods as you would in a shop — for headlights and carbon
parts that means examining them visually and checking the fit/finish. You may
**not** install, connect, code, drill, modify or paint them. We may deduct an
amount reflecting any loss in value caused by handling beyond what was
necessary to establish the nature, characteristics and functioning of the
goods. Examples that typically lead to deductions:
- Evidence of installation: marked mounting points, used fixings, wiring
connectors that have been mated, coding/registration to a vehicle
- Broken factory seals on headlight units, removed protective films
- Scratched lenses or carbon lacquer, paint, adhesive or polish residue
- Missing packaging components, hardware, wiring harnesses or documentation
We do not charge restocking fees on statutory cancellations.
### Items excluded from the right of withdrawal
Where permitted by law (Art. 16(c) Directive 2011/83/EU; reg. 28 of the UK
Consumer Contracts Regulations 2013), the right to cancel does **not** apply
to goods made to your specification or clearly personalised — for example
custom-painted headlight housings, bespoke colourways, or carbon parts
produced to customer-specific dimensions. Where a product is excluded, this
is stated on its product page before you order. Standard catalogue items are
not affected.
## 3. Faulty, damaged or incorrect items
Your statutory rights for faulty goods are separate from, and in addition to,
the 14-day cancellation right. Under the UK Consumer Rights Act 2015 (and
equivalent EU rules) goods must be as described, of satisfactory quality and
fit for purpose.
### Transit damage
Please inspect your order on arrival. If the packaging or product is damaged,
photograph it (including the packaging) and contact us within **48 hours**
where possible — this helps us claim against the carrier and resolve your
case quickly. Reporting later does not remove your statutory rights, but may
slow the process.
### Faulty headlights — diagnosis and return authorisation
Headlights are complex electrical assemblies, and the majority of reported
faults turn out to be installation or vehicle-coding issues rather than
product defects. For that reason:
1. **Contact us first** at [returns@vmss.co.uk](mailto:returns@vmss.co.uk) with your order number, a
description of the fault, and (where possible) photos or video.
1. Our technical team will run through remote diagnosis with you (wiring
checks, coding verification, error codes).
1. If a return is needed, we will issue a **Return Authorisation (RMA)
number** and return instructions. Returns of allegedly faulty goods
should not be sent back without an RMA — unauthorised returns may be
refused or delayed.
This process organises returns; it does not limit your legal remedies. If a
product is confirmed faulty you are entitled (depending on timing) to a
repair, replacement or refund, and **we** bear the reasonable cost of return
shipping for confirmed faults.
### Installation note
Our headlights and carbon parts are designed for professional installation.
Damage caused by incorrect installation, improper coding, wiring
modifications, or accident damage is not a product fault and is not covered.
We strongly recommend installation by a qualified auto electrician or body
shop and retaining the invoice.
## 4. How to return
1. Notify us (withdrawal page, email, or model form) and receive your
reference / RMA number.
1. Pack the item securely in its original packaging where available, with
all hardware, harnesses, seals and documents.
1. Mark the reference number on the outside of the parcel.
1. Ship to the return address we provide, using a tracked and insured
service — the goods are your responsibility until they reach us.
## 5. Exchanges
We are happy to exchange unused items (e.g. for a different variant) within
the cancellation period — contact us and we will arrange it as a
cancellation and new order, or a direct swap where stock allows.
## 6. Non-consumer (business) purchases
This policy’s cancellation rights apply to consumers. Business-to-business
purchases are covered by our Terms and Conditions and do not carry the
14-day cancellation right.
## 7. Data we process for withdrawals
When you use the withdrawal function we record your name, email, order
reference, the date/time, and your IP address, to comply with our legal
record-keeping obligations. See our Privacy Policy for details.
## 8. Contact
VMSS — [returns@vmss.co.uk](mailto:returns@vmss.co.uk)
[VMSS LTD, VMSS123 City Road, London, England, EC1V 1NR]
## 9. Model cancellation form
(Complete and return this form only if you wish to withdraw from the
contract and are not using our online withdrawal function.)
To: VMSS, [Return Request], [returns@vmss.co.uk](mailto:returns@vmss.co.uk)
>
> I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of
> sale of the following goods [*],
>
> Ordered on [*] / received on [*],
>
> Name of consumer(s),
>
> Address of consumer(s),
>
> Signature of consumer(s) (only if this form is notified on paper),
>
> Date
>
> [*] Delete as appropriate.