Shipping policy
Last updated: 8 January 2025
Thank you for shopping with us. Please read our shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after 2:00 PM will be processed the next business day.
Delivery Time
Estimated delivery time is 8–12 business days from the date of dispatch.
Delivery times are estimates and may vary due to factors outside our control, including courier delays, high demand periods, customs checks (if applicable), or unforeseen circumstances.
Shipping Method
Orders are shipped using tracked or standard delivery services, depending on availability and destination.
Tracking information will be provided where available.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated (e.g. free shipping promotions).
Incorrect Address
Please ensure your shipping details are accurate at checkout.
We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
Returned parcels due to address errors may incur a reshipping fee.
Lost or Delayed Orders
If your order has not arrived after 12 business days, please contact us at pra733p@outlook.com and we will investigate the issue.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photo evidence so we can resolve the issue promptly.
Contact Us
If you have any questions regarding shipping, please contact us at:
📧 Pra733p@outlook.com